Frequently Asked Questions


What services do you offer?

We provide psychiatric evaluations and medication management via video-conferencing.  Medication Management means prescribing medications, checking your response to medicine, and talking about things in your life outside of medicine.  We treat most psychiatric conditions except for ADHD (unless you live in Illinois) due to present restrictive telehealth laws.

Are you a therapist? What's the difference between psychiatry versus counseling?

I am a psychiatric mental health nurse practitioner.  Psychiatrists and psychiatric mental health nurse practitioners learn and practice various therapy modalities.  However, they also diagnose and treat psychiatric conditions with prescription medications.  Our visits incorporate brief therapy, but most people find a combination of therapy with their own counselor, therapist, or psychologist, along with our psychiatry visits, to be most beneficial.

Do you prescribe medication?

Yes, medications will be sent electronically to your preferred pharmacy.  You will receive refills, so you do not run out between visits.

Can you treat my ADHD?

We cannot treat ADHD by prescribing stimulant medications (such as Adderall, Vyvanse, Concerta, Ritalin) outside of the state of Illinois due to DEA laws.  However, if you live IN Illinois, have ADHD, you may schedule an in-person visit at our convenient Bloomingdale, IL location for a one-time visit and then your follow up visits may be done via telepsychiatry.

Can you prescribe me Xanax or Ativan?

Not yet.  Telepsychiatry and telemedicine are still over-regulated by federal laws for the prescription of “controlled medications” like these.  Though they may help common psychiatric conditions like anxiety, insomnia, and ADHD, we are unable to prescribe these outside of Illinois.  We can make recommendations to your local primary care physician or provider, but cannot provide hypnotics (Ambien, Lunesta, Belsomra), Benzodiazepines (Xanax, Ativan, Klonopin, Valium), or Stimulants (Adderall, Vyvanse, Ritalin) via telemedicine.  We do not prescribe cannabis or medical cards.  Illinois residents may have “controlled substances” prescribed, if necessary, after one in-person visit.

What do I need for a Telepsychiatry?

You will need an internet connection.  You will be prompted to download the free application Zoom either on your phone or computer for our visit.

Do you accept insurance?

No.  If needed, we will provide you with a statement or receipt that you may submit your insurance for payment.

How long are appointments?

New appointments are scheduled for one hour and follow-up appointments for thirty minutes.  If you have questions or concerns after or between your visits, you can directly text me.

What if I cancel an appointment?

You can reschedule your appointment online.  There will be no charge when you reschedule.

What if I can't figure out the technology?

Text me and we will go through it together.  At the time of your visit, you may also just Click here into the “waiting room” and our meeting will start.

What if I don't like it?

If after your first visit, you find telepsychiatry isn’t for you or didn’t care for the appointment for any reason, I will refund your money.  No need to say why, just text me after your visit for a refund.

How do I get in touch with you?

Please text me. You may also email or call, but texting is faster.

Is texting ok in medicine?

My text messages come through an encrypted protected portal on my end.  You do not have to download any mental health app.  You do not need a patient portal to get a message to me.  I incorporated a unique system which is like calling or faxing your doctor’s office; your end may not be secure depending on your telephone provider, but on my end, all your information is going into my HIPAA-encrypted portal, with no work on your part!

Is this nationwide?

Not yet.  Though we are the farthest spanning private concierge telepsychiatry practice in the nation, Allison is licensed only in these states:  Arizona, Colorado, Connecticut, District of Columbia, Hawaii, Idaho, Illinois, Iowa, Maine, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, South Dakota, Vermont, and Washington.